What strategies have been employed by Fed-Ex and UPS?
UPS started from a locally-based, land-based, multi-sort-point model strategy. They migrated to an air-based system but retain multiple sorting points in their network. Their culture stresses standards and routine compliance.
FedEx started with a national, air-based, and single-sort-point (Memphis) model strategy. Their culture celebrates unusual individual initiates to provide outstanding customer service.
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